Privacy Statement

This Privacy Policy explains how HotWins collects, uses, stores and protects the personal information you provide when you register, play or interact with our site. We take user privacy seriously and describe below the types of data we process, how we use it, your rights, and the safeguards we maintain to protect your information.

Types of data we collect

Personal data

When you create an account or contact support we collect personal details such as your name, date of birth, email address, postal address and telephone number. We also collect identity documents when verification is required to comply with legal and safety checks.

Technical data

We gather technical information automatically when you use our site, including IP address, device type, browser, operating system, session logs and connection data. This information helps us keep the service running, improve performance and detect suspicious activity.

Transactional data

Transaction records include deposit and withdrawal details, payment method identifiers, transaction dates and amounts, and bet or game-play history. We keep transactional data to process payments, handle withdrawals, resolve disputes and maintain accurate account records.

Activity and preferences

We track actions on the site such as games played, time spent, promotions used and preferences you set. This helps us personalise your experience, present relevant offers and manage responsible gaming tools.

How we use your information

We use data to provide and operate our services, verify your identity, process payments, prevent fraud and ensure compliance with legal obligations. Data is also used to communicate account updates, respond to support requests and to improve the site and its features. Where applicable, we may use aggregated or anonymised data for analysis and reporting.

Data protection practices

We protect information using industry-standard technical and organisational measures, including encryption, access controls and regular security reviews. Access to personal data is limited to authorised staff and necessary service partners. We continuously monitor and update our security practices to respond to evolving risks.

Cookies and tracking technologies

We use cookies and similar technologies to enable site functionality, remember preferences and measure performance. Some cookies are essential for account access and transactions, while others support analytics and personalised content. You can manage cookie preferences through your browser or the site settings.

User rights

You have rights over your personal information, including the right to access, correct or request deletion of data, and to object to certain processing where applicable. We will assess and respond to requests in line with applicable privacy practices. Some requests may be limited when we are required to retain data for legal, regulatory or fraud‑prevention reasons.

Access, correction and deletion of data

To access, update or delete your account data, please use your account settings or contact our support team. We will guide you through verification steps to confirm your identity before making any changes. Deletion requests may affect your ability to use our services if essential account information is removed.

Information sharing and third parties

We may share personal data with payment processors, identity verification services, fraud-prevention partners and other service providers that perform functions on our behalf. We require third parties to handle data securely and only for specified purposes. We may also disclose information when required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will post the updated policy on the site and notify you where appropriate. Continued use of the service after changes indicates acceptance of the revised policy.