Responsible Gambling

We take responsible play seriously. Our goal is to make sure gambling stays fun and under control. We provide a range of tools and guidance so you can manage your activity, spot when things are changing, and get help quickly if you need it. If you ever want to limit or pause your account, we’ll support you through the process.

Player protection principles

We believe in clear, practical protections that let you control how you play. We promote safe play by offering configurable limits, timely reminders, and direct access to support. We respect player choices and act quickly on requests to restrict or close accounts when needed.

Activity-control tools

You can manage your play from your account settings or by contacting our support team. Available controls typically include deposit limits, loss limits, wager limits, session reminders, time-outs and self-exclusion. These tools are designed to be easy to set up and change whenever you need.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be adjusted in your profile, and changes may take effect after a short waiting period to help prevent impulsive increases.

Loss limits

If you prefer to limit how much you can lose over a set period, you can apply loss limits that cap net losses. Loss limits work alongside deposit controls to give you better oversight of your activity.

Time limits and session controls

Use session reminders and reality checks to stay aware of time spent playing. You can also set automatic time-outs for short breaks, or request longer breaks if you need space from gambling.

Self-exclusion

If you need a longer break, self-exclusion is available. Options range from short interruptions to extended exclusions that last several months or more. We will disable your access during the chosen period and provide information on how to seek further help.

Signs of problematic behaviour

Watch for changes such as spending more than intended, chasing losses, neglecting responsibilities, mood swings after play, or avoiding social contact. If you recognise these signs in yourself or someone close to you, consider using our tools or contacting support.

Tips for maintaining control

Set realistic limits before you start, treat gambling as entertainment not income, take regular breaks, never gamble under the influence, and only play with money you can afford to lose. If a session isn’t enjoyable, stop and reassess.

Professional help and support organisations

If you need extra support, you can contact our team via live chat or email at [email protected] and we will guide you through available options. We also recommend seeking specialist help from established support organisations such as BeGambleAware and GamCare. These services offer confidential advice, practical tools and referrals to local support if required.