Contact our team

Need help? Our support team is on hand to assist with questions about your account, withdrawals, payment methods, deposits, or bonus balance and free spins. We can handle technical concerns, verification or KYC queries, issues with featured games, slots, live casino tables and recent wins, plus enquiries about active promotions or live betting. Use live chat for quick replies, or email and phone for account-related issues and general feedback — our team responds promptly.

Department	Contact
Customer support	[email protected] (live chat & email, cashier & withdrawals support)
General enquiries	[email protected] (billing, payments & account queries)
Affiliate enquiries	[email protected] (partnerships, marketing)
Phone number	+44 20 7946 0958 (voice & SMS)
Working hours	Mon-Fri, 09:00-18:00 (UK hours)

Email Support

Email is our preferred contact method for detailed requests, account-related issues, or cases needing documents or explanations. Please use a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files to speed handling. Clear information helps us resolve queries faster and avoids unnecessary follow-ups or delays.

Send us a message

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required maxlength="100" placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required maxlength="2000" placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:12px;background:#0b62d6;color:#fff;border:none;border-radius:6px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day. For straightforward account or payment questions you’ll often receive a same-day reply, while more complex matters such as detailed investigations or KYC checks can take longer depending on their nature and any third-party involvement. We’ll keep you updated as work progresses.

Feedback

Your feedback matters to us. Please share any suggestions, ideas, or issues you’ve spotted while using the site. We review every message and act on common requests. Send feedback via live chat or email so we can prioritise improvements to games, promotions, payments and support. Thank you for helping us make the site clearer and easier to use.